Legal

1. Introduction and Scope

House.AI, LLC, a Texas limited liability company (“House.AI,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how long we keep it, and the choices and rights you have. It applies to the House.AI website at https://house.ai, our mobile applications, and all related products, features, tools, estimates, and services (collectively, the “Services”), and to personal information we collect offline in connection with them.

This Privacy Policy does not apply to: (a) the practices of real estate agents, brokerages, mortgage lenders, mortgage brokers, title companies, or other third parties to whom you ask to be introduced, each of which has its own privacy policy; (b) information you provide directly to a third party; or (c) the practices of any website or service we link to.

SEPARATE GRAMM-LEACH-BLILEY ACT NOTICE. Because of the financial services we provide, some of the information we collect is “nonpublic personal information” governed by the federal Gramm-Leach-Bliley Act and its implementing Regulation P. Our GLBA Privacy Notice, which describes what we do with that information and how you may opt out of certain disclosures, is available at https://house.ai/glba-privacy-notice and is delivered to you separately. Where the GLBA Privacy Notice and this Privacy Policy differ as to nonpublic personal information, the GLBA Privacy Notice controls.

2. Summary of Key Points

• We collect a lot of financial information. Depending on the features you use, that can include your income, debts, assets, Social Security number, credit report and credit score, and information from bank and payroll accounts you connect.
• We use it to estimate your buying power and to connect you with providers you ask to be connected to. We do not transmit your application information to a lender or agent for their own use unless you affirmatively direct us to.
• We use artificial intelligence, including third-party large language models. We also use information collected through the Services to train and improve our own models. See Section 7.
• We share and sell personal information for advertising and lead-generation purposes, as those terms are defined by state privacy laws. You can opt out — see Section 10. We honor the Global Privacy Control.
• We never sell information to anyone for the purpose of making credit decisions about you without your authorization, and we do not sell your information to data brokers unaffiliated with our services.
• You have rights to access, correct, delete, and port your information, and to opt out of sale, sharing, targeted advertising, and certain profiling. See Section 17.

This summary is provided for convenience only and is qualified in its entirety by the full text of this Privacy Policy.

3. Personal Information We Collect

We collect the categories of personal information described in the table below. The table uses the categories established by the California Consumer Privacy Act, as amended (“CCPA”), and identifies for each category the sources we collect it from, the purposes for which we use it, the categories of third parties to which we disclose it, and whether we “sell” or “share” it as those terms are defined by state privacy law.

“Sold” and “shared” have the specialized meanings given to them by state privacy law and are explained in Section 10.

We may also collect personal information about you that we are required or permitted to collect under real estate licensing, fair housing, fair lending, anti-money-laundering, or other applicable law.

4. Sensitive Personal Information

Some of the information we collect is treated as “sensitive personal information” or “sensitive data” under one or more state privacy laws. Specifically:

• Social Security number, driver’s license number, state identification card number, and passport number. We collect these to verify your identity and, where you authorize it, to obtain a consumer report.
• Financial account log-in credentials and account numbers in combination with access credentials. If you choose to connect a bank, brokerage, or payroll account, credentials are entered into and held by our third-party aggregation provider; we receive account and transaction data and, in some configurations, an access token.
• Precise geolocation, only if you grant your device permission.
• Racial or ethnic origin and citizenship or immigration status, only where you voluntarily provide it or where a lender or regulator requires it for government monitoring purposes. We do not use this information for any other purpose.

We use sensitive personal information only to perform the services you have requested, to verify your identity, to prevent and detect fraud and secure the Services, and for other purposes expressly permitted by law. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. Because of that, and as permitted by California Civil Code Section 1798.121(d), the California “Limit the Use of My Sensitive Personal Information” right is not currently triggered. If that changes, we will update this Privacy Policy and provide the required link and notice.

5. How We Collect Personal Information

5.1 Information You Give Us

You give us information when you create an account, complete a form, request an Estimate, answer questions about your income, debts, savings, and goals, save properties or searches, add a home or a lease to your Portfolio, upload documents, submit a prompt to an AI feature, contact support, respond to a survey, or ask to be introduced to an agent or lender.

5.2 Information We Collect Automatically

When you use the Services we automatically collect device and usage information, including IP address, device identifiers, browser type and version, operating system, language, referring and exit pages, pages and features viewed, time spent, clicks and scrolls, and crash and diagnostic data. We collect this using cookies, pixels, tags, software development kits, server logs, and similar technologies described in Section 12.

5.3 Information From Third Parties

• Consumer reporting agencies, where you authorize us to obtain a consumer report or credit score;
• Financial data aggregators such as Plaid Inc., where you connect an account;
• Income, employment, and asset verification vendors;
• Identity verification and fraud prevention vendors;
• Multiple listing services, county assessors and recorders, and property data vendors, for property, valuation, tax, and listing information;
• Real estate agents, brokerages, lenders, and other providers with whom you work;
• Advertising, analytics, and marketing partners, including information about how you arrived at the Services;
• Our affiliates, including Lofty, Inc. and its subsidiaries; and
• Publicly available sources and social media platforms, where you interact with us there.

6. How We Use Personal Information

We use personal information for the following business and commercial purposes:

• To provide the Services — to create and maintain your account, generate Buying Power and other Estimates, operate the Portfolio, Rentals, Rates, and Ask House.AI features, and respond to your requests;
• To make introductions you request — to identify and, at your direction, transmit your information to real estate agents, brokerages, lenders, mortgage brokers, and other providers;
• To obtain and use consumer reports where you have authorized us to do so, for the purposes stated in your authorization;
• To verify your identity and to prevent, detect, and investigate fraud, security incidents, and unlawful or malicious activity;
• To communicate with you — service and transactional messages, responses to inquiries, alerts you have enabled, and, where permitted, marketing;
• For advertising and marketing, including measuring the effectiveness of our advertising and delivering advertising to you on other websites and applications;
• To develop, train, test, evaluate, and improve our models, algorithms, and Services, as described in Section 7;
• For analytics and research, including understanding how the Services are used and producing de-identified and aggregated statistics;
• To maintain the security, integrity, and availability of the Services;
• To comply with law — including real estate licensing, fair housing and fair lending, consumer financial protection, anti-money-laundering, tax, and recordkeeping obligations, and to respond to lawful requests from regulators and law enforcement;
• To establish, exercise, or defend legal claims, and to enforce our Terms of Service; and
• For corporate transactions, including diligence and completion of a merger, acquisition, financing, reorganization, or sale of assets.

We will not collect, use, retain, or disclose personal information for a purpose that is materially different from, or incompatible with, the purposes disclosed in this Privacy Policy without giving you notice and, where required, obtaining your consent. Our collection, use, retention, and sharing of personal information is reasonably necessary and proportionate to achieve the purposes described.

7. Artificial Intelligence, Automated Processing, and Model Training

7.1 Third-Party AI Providers

We use third-party artificial intelligence providers to operate certain features, including the Ask House.AI assistant. When you use those features, the content of your prompts and the information needed to answer them — which may include personal and financial information — is transmitted to and processed by those providers on our behalf. We contractually restrict those providers from using your information for their own purposes, including for training their own models, except as necessary to provide the service to us.

7.2 Training and Improving Our Models

We collect and use personal data for the purpose of training large language models and other artificial intelligence and machine learning models. Specifically, we use information collected through the Services — including information you provide, information about how you use the Services, your interactions with our AI features, and outcomes associated with introductions — to develop, train, fine-tune, test, evaluate, and improve the models that power the Services. We do not sell personal data for the purpose of training large language models.

Where we can accomplish the same purpose with de-identified or aggregated data, we do. We maintain and use de-identified information only in de-identified form, do not attempt to reidentify it, and contractually require the same of recipients.

7.3 Automated Decision-Making and Profiling

We use automated processing to generate Estimates, to determine which providers to present to you, and to personalize content. Where we use automated processing to make a decision that significantly affects you (for example, a decision about whether you qualify for an introduction to a lender) we will provide notice before we do so, explain in plain language how the process works and what categories of information affect the outcome, and give you the ability to request human review of the decision. You may also exercise the profiling opt-out and related rights described in Section 17.

8. How We Disclose Personal Information

We disclose personal information to the following categories of recipients:

• Service providers and processors that perform functions on our behalf — hosting and cloud infrastructure, data storage, identity verification, fraud prevention, payment processing, analytics, customer support, email and SMS delivery, artificial intelligence processing, and professional services. They are contractually restricted to processing personal information only on our instructions and only for the purposes we specify.
• Real estate agents and brokerages, when you ask to be introduced.
• Mortgage lenders and mortgage brokers, when you ask to be introduced.
• Consumer reporting agencies, to obtain a consumer report you have authorized.
• Financial data aggregators and verification vendors, for accounts you choose to connect.
• Advertising and analytics partners, including social media and advertising platforms, as described in Sections 10 and 12.
• Our affiliates, including Lofty, Inc., Moatable, Inc. and their subsidiaries, for the purposes described in this Privacy Policy.
• Professional advisers, insurers, and auditors, under duties of confidentiality.
• Regulators, courts, and law enforcement, where we believe in good faith that disclosure is required by law, necessary to comply with legal process, or necessary to protect the rights, property, or safety of House.AI, our users, or the public. Where permitted, we will attempt to notify you before disclosing your information in response to legal process.
• Acquirers and their advisers, in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business. We will require any acquirer to honor this Privacy Policy or provide notice of any material change.
• Other parties, with your consent or at your direction.

We do not disclose your Social Security number, financial account credentials, or consumer report information to advertising or analytics partners.

9. Introductions: What We Send and When

When you ask us to introduce you to an agent, lender, or other provider, we transmit the information reasonably necessary for that provider to contact you and assist you. We identify the provider or providers before you consent. The information we transmit does not include your Social Security number, your credit score, or any other information derived from a consumer report; each lender obtains its own authorization from you before obtaining a consumer report.

Once we transmit your information at your direction, the recipient becomes an independent controller of that information and its use is governed by its own privacy policy, not this one. If you no longer wish to be contacted by a provider, contact that provider directly; you may also contact us at privacy@house.ai and we will pass along your request.

10. Sale and Sharing of Personal Information; Targeted Advertising

NOTICE: WE SELL AND SHARE PERSONAL DATA, AND WE PROCESS PERSONAL DATA FOR TARGETED ADVERTISING. YOU HAVE THE RIGHT TO OPT OUT. To opt out, use the “Your Privacy Choices” link on our homepage, visit https://house.ai/privacy-choices, email privacy@house.ai, or call 855-981-7557. We also honor opt-out preference signals, including the Global Privacy Control.

State privacy laws define “sale” broadly to include disclosing personal information to a third party for monetary or other valuable consideration, and define “share” to include disclosing personal information to a third party for cross-context behavioral advertising, whether or not for money. Measured against those definitions:

• We sell personal information when we transmit lead information to real estate agents, brokerages, lenders, and mortgage brokers in exchange for compensation, and when we enable advertising partners to collect information through cookies and pixels on the Services.
• We share personal information for cross-context behavioral advertising when we allow advertising platforms to collect identifiers and internet activity information through the Services in order to deliver our advertising to you elsewhere.
• We process personal data for targeted advertising within the meaning of the Texas Data Privacy and Security Act and comparable state laws.

The categories of personal information we sold or shared in the preceding 12 months are identified in the table in Section 3. The categories of third parties to which we sold or shared are: real estate agents and brokerages; mortgage lenders and mortgage brokers; advertising networks and social media platforms; data analytics providers; and our affiliates.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

10.1 How to Opt Out

You may opt out of the sale and sharing of your personal information and of targeted advertising by any of the following methods, and we will not require you to create an account or provide more information than is necessary to process your request:

• Clicking “Your Privacy Choices” in the footer of every page of the Services;
• Submitting the form at https://house.ai/privacy-choices;
• Emailing privacy@house.ai with the subject line “Opt Out”;
• Calling 855-981-7557; or
• Enabling an opt-out preference signal such as the Global Privacy Control in your browser or as a browser extension. We treat a valid opt-out preference signal as a request to opt out for that browser or device, and for any account we can associate with it. We honor these signals in all states in which we operate.

An opt-out applies to the browser, device, or account from which it is made. Because opt-out preferences are stored using cookies, clearing your cookies or using a different browser or device will require you to opt out again. We will act on your request as soon as feasible and in no event later than fifteen (15) business days after receipt, and we will notify the third parties to which we sold or shared your personal information in the preceding 90 days.

11. Credit Reports and the Fair Credit Reporting Act

We obtain a consumer report or credit score about you only after you give us a separate, express written authorization, which serves as your written instruction under Section 604(a)(2) of the Fair Credit Reporting Act, 15 U.S.C. §1681b(a)(2). We use consumer report information only for the purposes stated in your authorization, and we certify to the consumer reporting agency that we will not use it for any other purpose.

We do not use consumer report information for advertising, do not sell it, and do not disclose it to advertising or analytics partners. We restrict internal access to it. If we decline to provide a feature or an introduction based in whole or in part on information in a consumer report, we will give you the notice required by 15 U.S.C. §1681m(a). You may withdraw your authorization as to future inquiries at any time by contacting privacy@house.ai.

You have the right under the Fair Credit Reporting Act to obtain a free copy of your credit report from each nationwide consumer reporting agency once every 12 months at www.annualcreditreport.com, and to dispute inaccurate or incomplete information directly with the consumer reporting agency.

12. Cookies, Tracking Technologies, and Your Choices

We and our partners use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate the Services, remember your preferences, measure performance, understand usage, and deliver and measure advertising. We use the following categories:

• Strictly necessary — required to operate the Services, authenticate you, and maintain security. These cannot be disabled through our preference tool.
• Functional — remember your settings and preferences.
• Analytics and performance — help us understand how the Services are used. We use Google Analytics; you can opt out at https://tools.google.com/dlpage/gaoptout.
• Advertising and targeting — set by us and by advertising partners to deliver and measure advertising, including on social media platforms.

You can manage cookies through our preference tool at https://house.ai/cookies, through your browser settings, and through industry opt-out tools at optout.aboutads.info, optout.networkadvertising.org, and youradchoices.com. Blocking some cookies may affect how the Services work. We honor the Global Privacy Control and other opt-out preference signals as described in Section 10.

We do not respond to browser “Do Not Track” signals, which have no common standard. We do respond to opt-out preference signals such as the Global Privacy Control.

13. Communications and Marketing Choices

• Email. Unsubscribe using the link in any marketing email or contact privacy@house.ai. You will continue to receive service and transactional messages.
• Text messages. Reply STOP to any text to stop further texts, or HELP for help. You may also call 855-981-7557.
• Telephone calls. Tell the caller you do not wish to be called, or contact privacy@house.ai, and we will add you to our internal do-not-call list.
• Push notifications and alerts. Manage these in your account settings or your device settings.

If you have asked to be introduced to an agent or lender, opting out of our marketing will not stop that provider from contacting you. Contact the provider directly.

13.1 Our marketing text message program

This subsection applies to the marketing text messages House.ai sends you after you opt in to them — for example on our early-access sign-up form. It is separate from the email choices above on purpose: opting out of our emails or of advertising generally does not stop texts, and stopping texts does not stop your account and security emails. It does not cover the separate choice offered in Settings, under “Phone, calls & texts”, where agreeing to texts means House.ai, and the agents, contractors and service providers acting on its behalf, may text you about House.ai’s real estate services; by its own wording that consent reaches the agent working with you, and Section 9 says what we send them. Agreeing to hear from an agent is not an opt-in to our marketing texts, and your opt-in to our marketing texts is never passed to an agent.

What we send, and how you opt in. These are promotional messages — early-access invitations, news that a product or a feature is available, and similar updates about House.ai. You opt in by ticking the text-message box on our early-access sign-up form. That box is optional and never pre-ticked, you can join the list without it, and consent is not a condition of any purchase.

How to stop texts. Reply STOP to any text message from us and we will stop texting that number. Reply HELP to any text message for assistance, or call 855-981-7557. Message frequency varies, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not share your opt-in. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent, or trade your mobile number or your text-message consent.

Beyond the vendors and other recipients Section 8 describes — who handle your information to run the Services for us, on our instructions, and never for their own marketing — your phone number reaches someone else in one situation, and it is one you ask for: when you request an agent introduction, we pass your contact details to the agent you asked for so that they can answer the inquiry you raised — that is Section 9, and it is us carrying out your request rather than sharing your number for marketing or promotional purposes. The consent that reaches the agent with it is the separate one you give in Settings, whose own wording names House.ai together with the agents, contractors and service providers acting on its behalf, and covers contact about House.ai’s real estate services. Your opt-in to the marketing text messages this subsection covers is never part of that, and never reaches an agent.

We keep a record of the consent you gave, the wording you were shown, and when you gave it, so we can show that your messages were authorized. Your opt-out is kept for the same reason — see Section 14.

14. How Long We Keep Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, and no longer, unless a longer period is required or permitted by law. Our retention periods are:

Where information is retained beyond its primary purpose because law requires it, we restrict access to it. We may retain de-identified or aggregated information indefinitely.

15. Security

We maintain a written information security program with administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. These include encryption of personal information in transit and at rest, multi-factor authentication for access to systems containing personal information, role-based access controls, logging and monitoring, secure software development practices, vendor due diligence and contractual security requirements, periodic penetration testing and vulnerability assessments, employee training, and an incident response plan.

NO METHOD OF TRANSMISSION OR STORAGE IS COMPLETELY SECURE. WE CANNOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR INFORMATION, AND YOU PROVIDE IT AT YOUR OWN RISK.

If a breach of security affecting your personal information occurs, we will notify you and the applicable regulators as and when required by law. Please tell us immediately at security@house.ai if you believe your account has been compromised.

16. Children

The Services are intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18, and we do not knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us with personal information, contact privacy@house.ai and we will delete it.

17. Your Privacy Rights

Subject to the exceptions and limitations in applicable law, and depending on the state in which you reside, you have some or all of the following rights. We extend the rights of access, correction, deletion, and opt-out to all United States residents, regardless of state.

• Right to know and access. Confirm whether we process your personal information and obtain access to it, including the categories collected, the sources, the purposes, the categories of third parties to which we disclose it, and the specific pieces of personal information we hold.
• Right to correct inaccurate personal information.
• Right to delete personal information we have collected from or about you.
• Right to data portability — obtain a copy in a portable and, where technically feasible, readily usable format.
• Right to opt out of sale, sharing, and targeted advertising — see Section 10.
• Right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you, including decisions about financial or lending services and housing.
• Right to limit the use and disclosure of sensitive personal information, where that right is triggered — see Section 4.
• Right to non-discrimination and non-retaliation. We will not deny you goods or services, charge you a different price, provide a different level or quality of service, or retaliate against you because you exercised a privacy right.
• Right to appeal a decision we make on your request — see Section 17.3.
• Right to withdraw consent where our processing is based on your consent.

17.1 How to Submit a Request

Submit a request by any of these methods:

• Online form: https://house.ai/privacy-request
• Email: privacy@house.ai
• Toll-free telephone: 855-981-7557
• Mail: House.AI, LLC, Attn: Privacy, 45 W Buchanan Street, Phoenix, Arizona 85003

You may also designate an authorized agent to submit a request on your behalf. We will require written proof of the agent’s authority signed by you, and we may require you to verify your own identity directly with us or to confirm that you gave the agent permission. An agent submitting an opt-out request under an opt-out preference signal need not provide this documentation.

17.2 Verification and Response Times

To protect your information, we must verify your identity before responding to a request to know, correct, delete, or port. We will match at least two — and for sensitive requests, at least three — data points you provide against information we already hold, or use an authenticated account login. We do not use information you provide for verification for any other purpose, and we delete it when the request is closed. We will not require you to verify your identity to submit an opt-out request.

We will acknowledge your request promptly and respond within 45 days. We may extend that period once by an additional 45 days where reasonably necessary, in which case we will notify you within the first 45 days and tell you why. Requests are free at least twice in any 12-month period; we may charge a reasonable fee, or decline, if a request is manifestly unfounded, excessive, or repetitive, and we will explain why.

We may decline a request in whole or in part where an exception applies — for example, where the information is subject to the Gramm-Leach-Bliley Act or the Fair Credit Reporting Act, where retention is required by law, where deletion would compromise security or fraud prevention, or where honoring the request would infringe another person’s rights. If we decline, we will tell you why and inform you of your right to appeal.

17.3 Appeals

If we decline your request, you may appeal. Send your appeal to privacy-appeals@house.ai, or by mail to House.AI, LLC, Attn: Privacy Appeals, 45 W Buchanan Street, Phoenix, Arizona 85003, within a reasonable time after you receive our decision. Please include your name, your contact information, the date of your original request, and the reason you believe our decision was wrong. Submitting an appeal is as easy as submitting the original request and is free.

We will respond in writing within 45 days of receiving your appeal (or sooner where your state requires it), and we will explain the reasons for our decision. If we deny your appeal, we will give you a method to contact your state Attorney General to submit a complaint. Contact information for state Attorneys General appears in Section 18.

18. State-Specific Disclosures

18.1 California

This Section supplements the rest of this Privacy Policy for California residents and is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Notice at collection. The categories of personal information and sensitive personal information we collect, the purposes for which we collect them, whether each category is sold or shared, and the length of time we retain each category are set out in Sections 3, 4, 6, 10, and 14, which together constitute our notice at collection.

Your California rights — to know, access, delete, correct, port, opt out of sale and sharing, limit the use of sensitive personal information (where triggered), and not be retaliated against — are described in Section 17. Exercise them by the methods in Section 17.1, or opt out by the methods in Section 10.1.

We honor the Global Privacy Control. See Section 10.1.

Shine the Light. California Civil Code Section 1798.83 permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes without your consent. To make a request, email privacy@house.ai.

Complaints. You may contact the California Privacy Protection Agency at cppa.ca.gov or the California Attorney General at oag.ca.gov/contact/consumer-complaint-against-business-or-company.

18.2 Texas

This Section supplements the rest of this Privacy Policy for Texas residents and is provided under the Texas Data Privacy and Security Act, Chapter 541 of the Texas Business and Commerce Code.

The categories of personal data we process, including sensitive data, and the purposes for that processing are set out in Sections 3, 4, and 6. The categories of personal data we share with third parties, and the categories of those third parties, are set out in Sections 3 and 8. Your rights and how to exercise them, including the appeal process, are set out in Section 17.

NOTICE: WE MAY SELL YOUR SENSITIVE PERSONAL DATA.

Texas Attorney General. If we deny your appeal, you may submit a complaint to the Texas Attorney General at texasattorneygeneral.gov/consumer-protection/file-consumer-complaint, or by calling (800) 621-0508.

18.3 Florida

This Section supplements the rest of this Privacy Policy for Florida residents and is provided under the Florida Digital Bill of Rights.

NOTICE: THIS WEBSITE MAY SELL YOUR SENSITIVE PERSONAL DATA.

18.4 Arizona

Arizona has not enacted a comprehensive consumer privacy law. Arizona residents may exercise all of the rights described in Section 17, which we extend to all United States residents as a matter of policy. Arizona consumers may contact the Arizona Attorney General at azag.gov/consumer.

18.5 Other States

Residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Utah, and Virginia have rights under their own state privacy laws that are substantially similar to those described in Section 17. Depending on your state, you may also have the right to obtain a list of the specific third parties to which we have disclosed your personal data, to question the result of profiling and learn the reason for it, to review and correct the data used in profiling, and to have a profiling decision re-evaluated. To exercise any of these rights, use the methods in Section 17.1. You may appeal a denial as described in Section 17.3, and if your appeal is denied you may complain to your state Attorney General.

Nevada. Nevada residents may submit a verified request that we not sell certain covered information to privacy@house.ai.

19. Third-Party Websites and Services

The Services link to and integrate with websites and services we do not control, including multiple listing service sites, lender websites, and social media platforms. This Privacy Policy does not apply to them. We encourage you to read the privacy policy of any third party before providing information to it.

20. Users Outside the United States

The Services are intended for use only by residents of the United States and are operated from the United States. If you access the Services from outside the United States, your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction. We do not offer the Services to individuals in the European Economic Area, the United Kingdom, or Switzerland, and this Privacy Policy is not intended to satisfy the General Data Protection Regulation or the UK GDPR.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. If we make a material change — for example, a change in the categories of personal information we collect, the purposes for which we use it, or the parties to which we sell or share it — we will provide prominent notice before the change takes effect, such as by email, in-product notice, or a banner on the Services, and, where required by law, we will obtain your consent. Prior versions are available at https://house.ai/privacy-archive.

22. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or want to exercise a privacy right, contact us:

House.AI, LLC — Attn: Privacy
45 W Buchanan Street, Phoenix, Arizona 85003

Email: privacy@house.ai
Appeals: privacy-appeals@house.ai
Security: security@house.ai
Toll-free: 855-981-7557
Privacy request form: https://house.ai/privacy-request

If you have a disability and need this Privacy Policy in an alternative format, contact us and we will provide it.